Cancellation Policy - City Town Car
Introduction
Welcome to City Town Car's Cancellation Policy page. We understand that travel plans may change, and we strive to provide a transparent and flexible cancellation policy for our valued customers. In this comprehensive guide, we will explain our cancellation policy in detail and answer any queries you may have. Your satisfaction is our top priority, and we aim to offer a stress-free experience when it comes to making changes to your reservations with us.
Flexible Cancellation Options
At City Town Car, we offer flexible cancellation options to accommodate your needs. We understand that unexpected circumstances can arise, leading to the need for rescheduling or canceling your reservation. Our goal is to make this process as seamless and convenient as possible for you.
How to Cancel or Modify Your Booking
Should you need to cancel or modify your booking, we kindly request that you contact our customer support team as soon as possible. Our dedicated agents are available 24/7 and will assist you in making the necessary changes. You can reach us through our website or by calling our toll-free number.
Cancellation and Modification Fees
To ensure transparency and fairness, we have implemented a fee structure for cancellations and modifications, which may vary based on the specifics of your reservation. These fees help us cover administrative costs and ensure our services remain reliable and accessible for all customers.
It is important to note that for cancellations or modifications made within 24 hours of the scheduled pickup time, a cancellation fee may apply. This fee helps compensate our drivers for their time and any inconveniences caused by late cancellations.
Exceptions to the Cancellation Policy
While we strive to maintain a consistent cancellation policy, certain exceptions may apply in specific circumstances. These exceptions are evaluated on a case-by-case basis, taking into account factors such as extenuating circumstances and personal emergencies. We believe in providing exceptional customer service and will work with you to find reasonable solutions should you encounter unforeseen obstacles.
Contact Customer Support
If you have any questions, concerns, or require assistance with our cancellation policy, our customer support team is always here to help. Don't hesitate to reach out to us, and we'll be happy to address any inquiries you may have.
Conclusion
Thank you for taking the time to familiarize yourself with City Town Car's Cancellation Policy. We value your trust and strive to provide the best ground transportation experience. Our flexible cancellation options and transparent policy are designed to accommodate your needs while ensuring the reliability and efficiency of our services. Travel with peace of mind knowing that City Town Car is here to cater to your changing circumstances. We look forward to serving you soon!
